Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Liverpool Street Station, London, UK - Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Exciting opportunity to work for an established FM service provider situated in London. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk. Your duties will include all aspects of contract support / day to day administration tasks, working closely with the office team / Contract Manager, chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & Responsibilities

  • Take responsibility for Compliance administration duties assigned for the contract
  • Daily monitoring of PPM completion in line with the Concept planners, and to ensure SLAs and KPIs are met.
  • Produce weekly reports on any outstanding PPM’s Statutory and Non-Statutory.
  • Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers
  • Assign specialist subcontractors and provide confirmation of their attendance to site.
  • Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and processes followed.
  • Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
  • Issue annual purchase orders to the Sub Contractors for specialist PPMs
  • Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
  • Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
  • Review Subcontract Periodical Planners for accuracy and amend where necessary.
  • Annually rollover the Periodical contracts and agree sub-contractor costs for the year with the Contract Manager.
  • Work closely with the customers TSM’s to achieve KPI levels on compliance.
  • Liaise with the Contract Managers and Engineers to ensure any issues are resolved and we are compliant.
  • Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
  • Cover for the helpdesk calls and respond to general queries in a timely manner
  • Provide administrative cover during absences and break periods
  • Ensure customer satisfaction is high and internal dashboards are utilised
  • Attend weekly and monthly meetings when required with the Contract Manager and PPM compliance to ensure all jobs are being completed efficiently.
  • Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via IBMS
  • Contact Suppliers for quotations
  • Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
  • Manage Works In progress (WIP) in a timely manner and liaise with the Finance team
  • Liaise with Engineering teams on Demised contracts providing supporting detail for Site Log Book completion


  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • A positive approach, with the determination to succeed

Please send your CV to or call 0203 583 3099 for more Information. 
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