Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Exciting opportunity to work for an established FM service provider situated in London. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk. Your duties will include all aspects of contract support / day to day administration tasks, working closely with the office team / Contract Manager, chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & Responsibilities

• Take responsibility for Compliance administration duties assigned for the contract
• Daily monitoring of PPM completion in line with the Concept planners, and to ensure SLAs and KPIs are met.
• Produce weekly reports on any outstanding PPM’s Statutory and Non-Statutory.
• Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers
• Assign specialist subcontractors and provide confirmation of their attendance to site.
• Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and processes followed.
• Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
• Issue annual purchase orders to the Sub Contractors for specialist PPMs
• Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
• Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
• Review Subcontract Periodical Planners for accuracy and amend where necessary.
• Annually rollover the Periodical contracts and agree sub-contractor costs for the year with the Contract Manager.
• Work closely with the customers TSM’s to achieve KPI levels on compliance.
• Liaise with the Contract Managers and Engineers to ensure any issues are resolved and we are compliant.
• Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
• Cover for the helpdesk calls and respond to general queries in a timely manner
• Provide administrative cover during absences and break periods
• Ensure customer satisfaction is high and internal dashboards are utilised
• Attend weekly and monthly meetings when required with the Contract Manager and PPM compliance to ensure all jobs are being completed efficiently.
• Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via IBMS
• Contact Suppliers for quotations
• Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
• Manage Works In progress (WIP) in a timely manner and liaise with the Finance team
• Liaise with Engineering teams on Demised contracts providing supporting detail for Site Log Book completion

Requirements

• Previous Facilities & Maintenance Helpdesk experience is essential
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• A positive approach, with the determination to succeed

Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information.