Contract Support / Helpdesk Administrator

Ruislip, UK - Contract Support / Helpdesk Administrator

Contract Support / Helpdesk Administrator - FM Service Provider - Middlesex (Ruislip) - Up to £25,000 per annum

Exciting opportunity to work for an established FM service provider situated in Middlesex (Ruislip). The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of help desk, day to day administration tasks, working closely with the office managers, chasing documentations/Invoices and answering calls and emails. In return the company are offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work 

Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Operations Director / Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General admin support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

  • Previous Facilities & Maintenance Help Desk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed
  • FM Industry specific systems knowledge.
Please send your CV to or call 0203 583 3099 for more Information!
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