Plymouth, UK - Facilities Administrator - FM Service Provider – Plymouth (Devonport) – Ongoing temporary contract - Up to £11.00 per hour

Facilities Administrator - FM Service Provider – Plymouth (Devonport) – Ongoing temporary contract - Up to £11.00 per hour

Exciting opportunity to work for an FM service provider situated in Plymouth. CBW are currently recruiting for an Administrator to be based on a site in Devonport. Your duties will include all aspects of helpdesk, day to day administration, working closely with the FM team, reactive jobs, and answering calls and emails. This is an immediate start and will be an ongoing temporary position.

Hours of work

Monday to Friday - 08:00am to 16:00pm (Flexible working hours)

Key duties & Responsibilities

  • The role involves all aspects of admin and some help desk duties
  • Operating & supporting the help desk to liaise with tenants, clients and contracts over the progress of works & services.
  • Procurement, administration & supervision of all facilities service contracts
  • Scheduling maintenance tasks for direct staff & sub-contractors and ensuring KPIs are met
  • Compilation of performance reports based on the FM database system
  • Assisting with the admin support of the property management function
  • Quality assurance compliance
  • Answer all unattended telephones within the department, deal with minor queries, take messages & log information as appropriate
  • Ensure relevant departmental records are maintained and up to date
  • Ensure data for monthly reports are issued to the Contract Manager


  • Previous experience within facilities helpdesk environment or similar is desirable
  • Deadline conscious
  • Happy to cover both helpdesk and administration duties
  • Reliable and able to work on own initiative
  • Able to communicate at all levels
  • Use initiative to identify problems and provide solutions
  • Excellent IT skills - at least Intermediate in Word, Excel and Outlook
  • A confident approach and strong communication ability
  • Good numeracy ability with basic understanding of accountancy/invoicing
  • Proactive and receptive to change
  • Technically competent
  • Experience within a similar customer focused multi-disciplined demanding environment
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Any security/DBS or Enhanced DBS would be highly desirable
Please send your CV to Katie Ferrari on or call 0203 583 3099 for more Information!
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