London, UK - Facilities Help Desk / Contract Administrator – FM Service Provider - London (Liverpool Street) - Up to £28,000

Facilities Help Desk / Contract Administrator – FM Service Provider - London (Liverpool Street) - Up to £28,000

An excellent opportunity to work for a large estate building services company situated in London! CBW are currently recruiting for a Helpdesk / Contract Administrator to be based on a site located a short walk from Liverpool street station. Your duties will include all aspects of Helpdesk, day to day administration / Contract Support tasks, working closely with the FM team, chasing documents, being involved with the planning of projects and answering calls and emails. Reporting to the Contract Manager, the Contract Support will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works, and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its subcontractors. In return the company is offering a competitive salary paying up to £28,000, further training and the opportunity to work for a great company in a warm friendly atmosphere.

Hours of Work

Monday to Friday (08:00am to 17:00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Operations Director / Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General admin support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications


  • Experience within a similar customer focused multi-disciplined demanding environment
  • Experience working in a Helpdesk role
  • Happy to cover both helpdesk and contract support duties
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Experience of dealing with and monitoring contractors

Please send your CV to Katie Ferrari on or call 0203 5833099 for more Information.
Apply Now