London, UK - Helpdesk Administrator - Facilities Management - Client Direct - London (N1) - Temp to Perm - Up to £27,000

Helpdesk Administrator - Facilities Management - Client Direct - London (N1) - Temp to Perm - Up to £27,000

An excellent opportunity to work client side within the facilities department based in London. CBW are currently recruiting for a Helpdesk Administrator to be based on a site located a short walk from Baker Street tube station. Your duties will include all aspects of Helpdesk, day to day administration tasks, working closely with the FM team, chasing documents, being involved with the planning of projects and answering calls and emails. Reporting to the Estates Manager, the Helpdesk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works, and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its subcontractors. This is an ongoing temporary to permanent role. You will initially be paid on a weekly basis and should you pass your temporary trial, you will have the opportunity to be interviewed/offered a permanent position on site, which pays up to £27,000 based on experience/performance.

Key duties & Responsibilities

  • The role involves all aspects of helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Estates Manager with any administration work
  • Arranging call outs
  • Production of Reports
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract

Hours of Work

Monday to Friday - 08:00am to 16:30pm


  • Experience within a similar customer focused multi-disciplined demanding environment
  • CAFM Experience Concept preferred
  • Helpdesk experience
  • Experience working in a Helpdesk role
  • Happy to cover both helpdesk and contract support duties
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Experience of dealing with and monitoring contractors

Please send your CV to Katie Ferrari on or call 0203 583 3099 for more information