Helpdesk Administrator - FM Service Provider – Loughton, Essex - Up to £28,000

Loughton, UK - Helpdesk Administrator - FM Service Provider – Loughton, Essex - Up to £28,000

Helpdesk Administrator - FM Service Provider – Loughton, Essex - Up to £28,000 

Exciting opportunity to work for a FM service provider situated in Loughton, Essex. I am currently recruiting for a Helpdesk Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Account Manager & Lead Contract Support, the Help Desk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system Concept Evolution and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company is offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of work

Monday to Friday (08:00am to 17:00pm)

  • Basic Salary of between £28,000
  • 20 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
Key duties & Responsibilities

  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spreadsheets in accordance with client’s requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on the CAFM system.
  • Create and maintain excel spreadsheets.
  • Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheets as required by the company or the client.
  • Collation and preparation of figures for client meetings.


  • Must have experience on the CAFM system Concept Evolution
  • Conversant with E-Logs, Sharepoint CAFM system
  • Experience in PO’s, PPM, Invoicing etc.
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles

  • IOSH qualified
  • Experience with the management or support to exhibitions and events
  • Experience in wider facilities services
Please send your CV to Katie Ferrari on or call 0203 583 3099 for more Information!
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