Helpdesk / Contract Administrator - FM Service Provider - Bond Street - Up to £28,000

Bond Street, London, UK - Helpdesk / Contract Administrator - FM Service Provider - Bond Street - Up to £28,000

Helpdesk / Contract Administrator - FM Service Provider - Bond Street - Up to £28,000

Exciting opportunity to work for a FM service provider situated in Bond Street, Central London. I am currently recruiting for a Helpdesk / Contract Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails. This position is 75% Helpdesk and 25% Administration.

Reporting to the Account Manger & Lead Contract Support, the help desk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system (E-Logs, Sharepoint & Concept Evolution) and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company are offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of work

Monday to Friday (08:00am to 17:00pm)


  • Basic Salary of between £28,000
  • 20 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
Key duties & Responsibilities

  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spread sheets in accordance with clients requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on CAFM system.
  • Create and maintain excel spread sheets.
  • Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheet as required by the company or the client.
  • Collation and preparation of figures for client meetings.


  • Conversant with E-Logs, Sharepoint CAFM system
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles

  • IOSH qualified
  • Delivered services within a historic or heritage environment
  • Experience with the management or support to exhibitions and events
  • Experience in wider facilities services
Please send your CV to or call 0203 583 3099 for more Information!
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