Junior Contract Support / Helpdesk Administrator - FM Service Provider - Bristol - Up to £20,000 per annum


Bristol, UK - Junior Contract Support / Helpdesk Administrator - FM Service Provider - Bristol - Up to £20,000 per annum

Junior Contract Support / Helpdesk Administrator - FM Service Provider - Bristol - Up to £20,000 per annum

Exciting opportunity to work for an established FM service provider situated in Bristol. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the office managers, chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements

  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed
  • FM Industry specific systems knowledge.

Please send your CV to Katie@cbwstaffingsolutions.com or call Katie on 0203 583 3099 for more Information! 
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