Adminstration Positions


Contract Support / Administrator - Client Direct - Fulham, South West London - Up to £30,000 per annum - Fulham, London, UK - Contract Support / Administrator - Client Direct - Fulham, South West London - Up to £30,000 per annum

Contract Support / Administrator - Client Direct - Fulham, South West London - Up to £30,000 per annum

Exciting opportunity to work for an exclusive estate (Client Direct) in Fulham, South West London. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk. Your duties will include all aspects of contract support / day to day administration tasks, working closely with the office team / Maintenance Manager, chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & Responsibilities
  • Take responsibility for Compliance administration duties assigned for the contract
  • Daily monitoring of PPM completion in line with the Concept planners, and to ensure SLAs and KPIs are met.
  • Produce weekly reports on any outstanding PPM’s Statutory and Non-Statutory.
  • Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers
  • Assign specialist subcontractors and provide confirmation of their attendance to site.
  • Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and processes followed.
  • Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
  • Issue annual purchase orders to the Sub Contractors for specialist PPMs
  • Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
  • Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
  • Review Subcontract Periodical Planners for accuracy and amend where necessary.
  • Annually rollover the Periodical contracts and agree sub-contractor costs for the year with the Contract Manager.
  • Work closely with the customers TSM’s to achieve KPI levels on compliance.
  • Liaise with the Contract Managers and Engineers to ensure any issues are resolved and we are compliant.
  • Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
  • Cover for the helpdesk calls and respond to general queries in a timely manner
  • Provide administrative cover during absences and break periods
  • Ensure customer satisfaction is high and internal dashboards are utilised
  • Attend weekly and monthly meetings when required with the Contract Manager and PPM compliance to ensure all jobs are being completed efficiently.
  • Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects
  • Contact Suppliers for quotations
  • Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
  • Manage Works In progress (WIP) in a timely manner and liaise with the Finance team
  • Liaise with Engineering teams on Demised contracts providing supporting detail for Site Log Book completion
Requirements
  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • A positive approach, with the determination to succeed
Package 
  • Basic Salary between £25,000-£30,000 depending on experience
  • 25 Days Holiday
  • Pension
  • Healthcare
  • Free Parking on Site
  • Free meals on site
  • Client Direct
If you are interested in this position please send you Cv to Katie Ferrari at Cbw Staffing Solutions or call for more information. 

Apply Now

Helpdesk Administrator - Facilities Management - Client Direct - London (N1) - Temp to Perm - Up to £27,000 - London, UK - Helpdesk Administrator - Facilities Management - Client Direct - London (N1) - Temp to Perm - Up to £27,000

Helpdesk Administrator - Facilities Management - Client Direct - London (N1) - Temp to Perm - Up to £27,000

An excellent opportunity to work client side within the facilities department based in London. CBW are currently recruiting for a Helpdesk Administrator to be based on a site located a short walk from Baker Street tube station. Your duties will include all aspects of Helpdesk, day to day administration tasks, working closely with the FM team, chasing documents, being involved with the planning of projects and answering calls and emails. Reporting to the Estates Manager, the Helpdesk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works, and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its subcontractors. This is an ongoing temporary to permanent role. You will initially be paid on a weekly basis and should you pass your temporary trial, you will have the opportunity to be interviewed/offered a permanent position on site, which pays up to £27,000 based on experience/performance.

Key duties & Responsibilities

  • The role involves all aspects of helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Estates Manager with any administration work
  • Arranging call outs
  • Production of Reports
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract

Hours of Work

Monday to Friday - 08:00am to 16:30pm

Requirements

  • Experience within a similar customer focused multi-disciplined demanding environment
  • CAFM Experience Concept preferred
  • Helpdesk experience
  • Experience working in a Helpdesk role
  • Happy to cover both helpdesk and contract support duties
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Experience of dealing with and monitoring contractors

Please send your CV to Katie Ferrari on Info@cbwstaffingsolutions.com or call 0203 583 3099 for more information 

Mobilisation Administrator / Project Assistant - FM Service Provider - Leeds - Temporary - £12.00 per hour - Leeds, UK - Mobilisation Administrator / Project Assistant - FM Service Provider - Leeds - Temporary - £12.00 per hour

Mobilisation Administrator / Project Assistant - FM Service Provider - Leeds - Temporary - £12.00 per hour

Do you have FM contract support experience?
Do you have mobilisation experience?
Are you immediately available or can start at short notice?
If the answer is yes, then read on....

Exciting opportunity to join a leading FM Service situated in Leeds. CBW are currently recruiting a Mobilisation Administrator / Project Assistant to work alongside the mobilisation team based out of the Leeds office. This is an ongoing temporary position with the potential to become a full time role.

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & Responsibilities

  • Create Mobilisation standard documentation for each contract on Mobilisation One Drive and Smartsheets, including managing and granting permission levels.
  • Prepare for and arrange internal and external meetings, including creating meeting agenda’s, producing meeting minutes updating action logs, RFI’s and risk registers
  • Support the Project Manager to ensure that mobilisation activities are completed as scheduled through diligent monitoring of mobilisation plans and actions logs, including following up with task owners for updates
  • Support the Project Manager in the preparation of various reports
  • Support the Project Manager by completing or gathering information to allow the completion of key mobilisation documents, including (but not limited to) the following - the Account Management Plan, Sub Con tracker, Expenditure Tracker, Contract Induction Packs, IT Equipment Tracker
  • Assisting the PM with the contract handover to Operations.
  • Set up contract lessons logs, add to the lessons log through mobilisation and transition and support the Project Manager in the collection of feedback be seeking capturing feedback from work stream leads
  • Update Mobilisation templates and processes held on One Drive and Smartsheets – including regularly updating Mobilisation “How to” guidance notes
  • Contribute to the continuous improvement of processes, procedures and documents to improve the way in which contracts are mobilised
  • Ensure the Mobilisation Activity Tracker is updated, including fortnightly update of CRM information
  • Assist in the development and utilisation of Smartsheets functionality to improve productivity, communication and real time access to information during contract mobilisation
  • Be flexible to pick up ad hoc projects or tasks as requested
  • Provide coordination of mobilisation activities by assisting and working with the Project Manager to set up workstream ownership of project task deadlines, chasing progress on a weekly basis and updating the project documentation associated with contract mobilisation.

Requirements

  • Previous experience within an FM role (Contract Support/Helpdesk etc)
  • Mobilisation experience would be highly desirable
  • Good Communication Skills
  • Excellent Organisation Skills
  • Project Management - Awareness, Change Management
  • Must be immediately available to can start at short notice
  • Travel may be required and over night stays

Please send your CV to Info@cbwstaffingsolutions.com or call Katie Ferrari on 0203 583 3099 for more Information

Apply Now

Contract Support Administrator - Building Services – Euston, Central London - £27,000 - Euston Road, London, UK - Contract Support Administrator - Building Services – Euston, Central London - £27,000

Contract Support Administrator - Building Services – Euston, Central London - £27,000

An Excellent opportunity to work for an established building services company situated near Euston in Central London has arisen! I am currently recruiting for an additional Contract Support to work alongside the experienced admin team already in place.

Reporting to the Office Manager the Contract Administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company is offering a competitive salary, further training and the opportunity to work for a great company.

Hours of Work
  • Monday to Friday (08:00am to 17:00pm)
  • Package
  • 25 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
Key duties & Responsibilities

  • Take responsibility for Compliance administration duties assigned for the contract
  • Daily monitoring of PPM completion in line with the Concept planners, and to ensure SLAs and KPIs are met.
  • Produce weekly reports on any outstanding PPM’s Statutory and Non-Statutory.
  • Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers
  • Assign specialist subcontractors and provide confirmation of their attendance to site.
  • Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and processes followed.
  • Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
  • Issue annual purchase orders to the Sub Contractors for specialist PPMs
  • Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
  • Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
  • Review Subcontract Periodical Planners for accuracy and amend where necessary.
  • Annually rollover the Periodical contracts and agree sub-contractor costs for the year with the Contract Manager.
  • Work closely with the customers TSM’s to achieve KPI levels on compliance.
  • Liaise with the Contract Managers and Engineers to ensure any issues are resolved and we are compliant.
  • Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
  • Cover for the helpdesk calls and respond to general queries in a timely manner
  • Provide administrative cover during absences and break periods
  • Ensure customer satisfaction is high and internal dashboards are utilised
  • Attend weekly and monthly meetings when required with the Contract Manager and PPM compliance to ensure all jobs are being completed efficiently.
  • Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via IBMS
  • Contact Suppliers for quotations
  • Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
  • Manage Works In progress (WIP) in a timely manner and liaise with the Finance team
  • Liaise with Engineering teams on Demised contracts providing supporting detail for Site Log Book completion
Requirements
  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • A positive approach, with the determination to succeed
 
Please send your CV to Katie Ferrari on Info@cbwstaffingsolutions.com or call 0203 5833099 for more Information.
Apply Now

Facilities Administrator - FM Service Provider – Plymouth (Devonport) – Ongoing temporary contract - Up to £11.00 per hour - Plymouth, UK - Facilities Administrator - FM Service Provider – Plymouth (Devonport) – Ongoing temporary contract - Up to £11.00 per hour

Facilities Administrator - FM Service Provider – Plymouth (Devonport) – Ongoing temporary contract - Up to £11.00 per hour

Exciting opportunity to work for an FM service provider situated in Plymouth. CBW are currently recruiting for an Administrator to be based on a site in Devonport. Your duties will include all aspects of helpdesk, day to day administration, working closely with the FM team, reactive jobs, and answering calls and emails. This is an immediate start and will be an ongoing temporary position.

Hours of work

Monday to Friday - 08:00am to 16:00pm (Flexible working hours)

Key duties & Responsibilities

  • The role involves all aspects of admin and some help desk duties
  • Operating & supporting the help desk to liaise with tenants, clients and contracts over the progress of works & services.
  • Procurement, administration & supervision of all facilities service contracts
  • Scheduling maintenance tasks for direct staff & sub-contractors and ensuring KPIs are met
  • Compilation of performance reports based on the FM database system
  • Assisting with the admin support of the property management function
  • Quality assurance compliance
  • Answer all unattended telephones within the department, deal with minor queries, take messages & log information as appropriate
  • Ensure relevant departmental records are maintained and up to date
  • Ensure data for monthly reports are issued to the Contract Manager

Requirements


  • Previous experience within facilities helpdesk environment or similar is desirable
  • Deadline conscious
  • Happy to cover both helpdesk and administration duties
  • Reliable and able to work on own initiative
  • Able to communicate at all levels
  • Use initiative to identify problems and provide solutions
  • Excellent IT skills - at least Intermediate in Word, Excel and Outlook
  • A confident approach and strong communication ability
  • Good numeracy ability with basic understanding of accountancy/invoicing
  • Proactive and receptive to change
  • Technically competent
  • Experience within a similar customer focused multi-disciplined demanding environment
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Any security/DBS or Enhanced DBS would be highly desirable
Please send your CV to Katie Ferrari on Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now

Facilities Help Desk / Contract Administrator – FM Service Provider - London (Liverpool Street) - Up to £28,000 - London, UK - Facilities Help Desk / Contract Administrator – FM Service Provider - London (Liverpool Street) - Up to £28,000

Facilities Help Desk / Contract Administrator – FM Service Provider - London (Liverpool Street) - Up to £28,000

An excellent opportunity to work for a large estate building services company situated in London! CBW are currently recruiting for a Helpdesk / Contract Administrator to be based on a site located a short walk from Liverpool street station. Your duties will include all aspects of Helpdesk, day to day administration / Contract Support tasks, working closely with the FM team, chasing documents, being involved with the planning of projects and answering calls and emails. Reporting to the Contract Manager, the Contract Support will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works, and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its subcontractors. In return the company is offering a competitive salary paying up to £28,000, further training and the opportunity to work for a great company in a warm friendly atmosphere.

Hours of Work

Monday to Friday (08:00am to 17:00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Operations Director / Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General admin support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements

  • Experience within a similar customer focused multi-disciplined demanding environment
  • Experience working in a Helpdesk role
  • Happy to cover both helpdesk and contract support duties
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Experience of dealing with and monitoring contractors

Please send your CV to Katie Ferrari on Info@cbwstaffingsolutions.com or call 0203 5833099 for more Information.
Apply Now

Immediate Help Desk / Contract Administrator - Building Services – Farringdon (Maternity Cover) - £13.50 per hour - Farringdon, London, UK - Immediate Help Desk / Contract Administrator - Building Services – Farringdon (Maternity Cover) - £13.50 per hour

Immediate Help Desk / Contract Administrator - Building Services – Farringdon (Maternity Cover) - £13.50 per hour

Exciting opportunity to work for a building services provider situated in Farringdon. I am currently recruiting for a Helpdesk / Contract Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Office Manager the Contract Administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company is offering a competitive salary, further training and the opportunity to work for a great company.

Hours of Work
  • Monday to Friday (09:00am to 17:00pm)
  • Package
  • 22 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
Key duties & Responsibilities
  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spread sheets in accordance with clients requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on the CAFM system.
  • Create and maintain excel spreadsheets.
  • Completion, management and administration of all financial records including invoices,
  • credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheet as required by the company or the client.
  • Collation and preparation of figures for client meetings.
Requirements

Essential:
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles
Desirable:

  • Delivered services within a historic or heritage environment
  • Experience with the management or support to exhibitions and events
  • Experience in wider facilities services
Please send your CV to Katie Ferrari on Info@cbwstaffingsolutions.com or call 0203 5833099 for more Information
Apply Now

Contract Support - FM Service Provider – Central London – £27,000 - £28,000 - (KF) - London, UK - Contract Support - FM Service Provider – Central London – £27,000 - £28,000 - (KF)

Contract Support - FM Service Provider – Central London – £27,000 - £28,000

An Excellent opportunity to work for an established building services company situated in Central London has arisen! CBW are currently recruiting for additional Contract Support to work alongside the experienced admin team already in place. Your typical duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Office Manager, the Contract Support will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its sub-contractors. In return the company is offering a competitive salary, further training and the opportunity to work for a great company in a warm friendly atmosphere.

Hours of work

Monday to Friday (08:00am to 17:00pm)

Key duties:

  • Management of daily requests via the CAFM system/Help desk
  • Liaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractors
  • Liaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM software
  • Liaise with engineer to access full scope of work necessary and produce reports/quotations
  • Source and Order parts/materials from suppliers where necessary
  • Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment
  • Monitor contractor performance against SLA's
  • Assist the Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents
  • Check schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managers
  • Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager
  • Ensure data for monthly reports are issued to CM
  • Update WIP reports weekly for WIP meeting
  • Upkeep of shared drive site documentation
  • Financial Month end pack submission with Contract Manager
Essential:

  • Conversant with Concept Evolution CAFM system
  • Experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles
Please send your CV to Katie Ferrari on Katie@cbwstaffingsolutions.com or call 0203 583 3099 for more Information
Apply Now

Junior Contract Support / Helpdesk Administrator - FM Service Provider - Bristol - Up to £20,000 per annum - Bristol, UK - Junior Contract Support / Helpdesk Administrator - FM Service Provider - Bristol - Up to £20,000 per annum

Junior Contract Support / Helpdesk Administrator - FM Service Provider - Bristol - Up to £20,000 per annum

Exciting opportunity to work for an established FM service provider situated in Bristol. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the office managers, chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements

  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed
  • FM Industry specific systems knowledge.

Please send your CV to Katie@cbwstaffingsolutions.com or call Katie on 0203 583 3099 for more Information! 
Apply Now

Contract Support - FM Service Provider - London (Holborn) – Up to £26,000 - Holborn, London, UK - Contract Support - FM Service Provider - London (Holborn) – Up to £26,000

Contract Support - FM Service Provider - London (Holborn) – Up to £26,000

An Excellent opportunity to work for an established building services company situated in Holborn, Central London has arisen! CBW are currently recruiting for additional Contract Support to work alongside the experienced admin team already in place. Your typical duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Office Manager, the Contract Support will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its sub-contractors. In return the company is offering a competitive salary, further training and the opportunity to work for a great company in a warm friendly atmosphere.

Hours of work

Monday to Friday (08:00am to 17:00pm)

Key duties:

  • Management of daily requests via the CAFM system/Help desk
  • Liaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractors
  • Liaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM software
  • Liaise with engineer to access full scope of work necessary and produce reports/quotations
  • Source and Order parts/materials from suppliers where necessary
  • Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment
  • Monitor contractor performance against SLA's
  • Assist the Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents
  • Check schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managers
  • Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager
  • Ensure data for monthly reports are issued to CM
  • Update WIP reports weekly for WIP meeting
  • Upkeep of shared drive site documentation
  • Financial Month end pack submission with Contract Manager

Essential:

  • Conversant with Concept Evolution CAFM system
  • Experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles

Please send your CV to Katie@cbwstaffingsolutions.com or call 0203 583 3099 for more Information
Apply Now

Helpdesk Administrator - FM Service Provider – Loughton, Essex - Up to £28,000 - Loughton, UK - Helpdesk Administrator - FM Service Provider – Loughton, Essex - Up to £28,000

Helpdesk Administrator - FM Service Provider – Loughton, Essex - Up to £28,000 

Exciting opportunity to work for a FM service provider situated in Loughton, Essex. I am currently recruiting for a Helpdesk Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Account Manager & Lead Contract Support, the Help Desk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system Concept Evolution and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company is offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of work

Monday to Friday (08:00am to 17:00pm)

Package
 
  • Basic Salary of between £28,000
  • 20 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
 
Key duties & Responsibilities

  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spreadsheets in accordance with client’s requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on the CAFM system.
  • Create and maintain excel spreadsheets.
  • Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheets as required by the company or the client.
  • Collation and preparation of figures for client meetings.

Requirements

Essential:
 
  • Must have experience on the CAFM system Concept Evolution
  • Conversant with E-Logs, Sharepoint CAFM system
  • Experience in PO’s, PPM, Invoicing etc.
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles
Desirable:

  • IOSH qualified
  • Experience with the management or support to exhibitions and events
  • Experience in wider facilities services
Please send your CV to Katie Ferrari on Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now

X2 Contract Mobilisation Administrator – Facilities Management Company (KF) – Caerphilly, Wales – Temp to Perm - £8.72 Per hour - Caerphilly, UK - X2 Contract Mobilisation Administrator – Facilities Management Company (KF) – Caerphilly, Wales – Temp to Perm - £8.72 Per hour

X2 Contract Mobilisation Administrator – Facilities Management Company (KF) – Caerphilly, Wales – Temp to Perm - £8.72 Per hour

Do you live in or near Caerphilly, Wales?
Do you have FM Contract support experience?
Are you immediately available to start at short notice?
If the answer is yes, then read on....

Exciting opportunity to work for an experienced Administrator to work for established Facilities Management Company, assisting the Mobilisation Manager with the Hygiene section of the business. The successful candidate will have a proven track record in Facilities Management with an administration experience. Your duties will include all aspects of contract support / day to day administration tasks, working closely with the office team, chasing documentations/Invoices and answering calls and emails. You will be tasked with managing all communications between the client and the manager and providing regular updates to ensure that an excellent service is being delivered in keeping with the contract. This is a temporary to permanent position, The candidate must be willing to be paid via a weekly timesheet. Should he or she impress during their 3 month trial period, they will then have the opportunity to be offered/Interviewed for the full time role. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday – 09:00am to 17:00pm

Key Duties & Responsibilities


  • Assist in the onboarding process for all new key customers.
  • Liaise with the Mobilisation Manager to prepare and then execute the mobilisation plan.
  • Co-ordinate communications between the customer and all relevant colleagues (Including operations, sales and customer service) across the business.
  • Collate information for the business and customer, ensuring the information is recorded on the system and accessible for all relevant colleagues
  • Assist with the planning process with sales, operations and supply chain to ensure a smooth installation for the customer
  • Manage the customer relationship with regular, meaningful, communication and reporting until the account is handed over to the appropriate account manager
  • Supply all necessary Safe Systems of Work (SSoW) and insurance information required for any installations for the customer
  • Liaise with the customers’ current incumbent, as required to agree a seamless transition to
  • Assist in the management of large trials as required, to ensure communication from each respective operations centre /region and/or technical team is consistent, timely and identifies key operational requirements for mobilisation (i.e. splash backs, fittings, site access times)
  • Write Standard Operating Procedure (SOP) documents for all aspects of managing the customer accounts and deliver to the relevant Key Customer Support team.
  • Take responsibility for Compliance administration duties assigned for the contract

Requirements

  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • A positive approach, with the determination to succeed
  • Must be immediately available or able to start at short notice

Please send your CV to Info@cbwstaffingsolutions.com or call Katie Ferrari on 0203 583 3099 for more Information. 
Apply Now

Helpdesk / Contract Administrator – Sittingbourne, Kent - Sittingbourne, UK - Helpdesk / Contract Administrator – Sittingbourne, Kent

Helpdesk / Contract Administrator - Building Services – Sittingbourne, Kent - Up to £20,000 per Annum

Exciting opportunity to work for a building services provider situated in Sittingbourne. I am currently recruiting for a Helpdesk / Contract Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Office Manager the Contract Administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports and generally being aware of all activities being undertaken by the company and its sub-contractors. The ideal candidate will have experience working within A Social Housing / Local Authority sector.

In return the company are offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of Work
  • Monday to Friday (08:00am to 17:00pm)
  • Package 
  • Basic Salary of up to £20,000 (Dependant on Experience)
  • 22 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
Key duties & Responsibilities

  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spread sheets in accordance with clients requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on CAFM system.
  • Create and maintain excel spread sheets.
  • Completion, management and administration of all financial records including invoices,
  • credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheet as required by the company or the client.
  • Collation and preparation of figures for client meetings.
Requirements

Essential:
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles
Please send your CV to Info@cbwstaffingsolutions.com or call Katie Ferrari on 0203 583 3099 for more Information
Apply Now

Contract Support – St Paul’s, London - Fleet Street, London, UK - Contract Support – St Paul’s, London

Contract Support - Building Services – St Paul’s, London- Up to £28,000 per annum

An Excellent opportunity to work for an established building services company situated near St Paul’s in Central London has arisen!

I am currently recruiting for an additional Contract Support to work alongside the experienced admin team already in place. Your typical duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Office Manager, the Contract Support will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company are offering a competitive salary, further training and the opportunity to work for a great company in a warm friendly atmosphere.

Hours of work

Monday to Friday (08:00am to 17:00pm)

Key duties:

  • Management of daily requests via the CAFM system/Help desk
  • Liaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractors
  • Liaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM software
  • Liaise with engineer to access full scope of work necessary and produce reports/quotations
  • Source and Order parts/materials from suppliers where necessary
  • Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment
  • Monitor contractor performance against SLA's
  • Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents
  • Check schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managers
  • Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager
  • Ensure data for monthly reports are issued to CM
  • Update WIP reports weekly for WIP meeting
  • Upkeep of shared drive site documentation
  •  Financial Month end pack submission with Contract Manager

Essential:

  • Conversant with Concept Evolution CAFM system
  • 2 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles

Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now

Helpdesk / Contract Administrator - FM Service Provider - Bond Street - Up to £28,000 - Bond Street, London, UK - Helpdesk / Contract Administrator - FM Service Provider - Bond Street - Up to £28,000

Helpdesk / Contract Administrator - FM Service Provider - Bond Street - Up to £28,000

Exciting opportunity to work for a FM service provider situated in Bond Street, Central London. I am currently recruiting for a Helpdesk / Contract Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails. This position is 75% Helpdesk and 25% Administration.

Reporting to the Account Manger & Lead Contract Support, the help desk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system (E-Logs, Sharepoint & Concept Evolution) and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company are offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of work

Monday to Friday (08:00am to 17:00pm)

Package 

  • Basic Salary of between £28,000
  • 20 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
Key duties & Responsibilities

  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spread sheets in accordance with clients requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on CAFM system.
  • Create and maintain excel spread sheets.
  • Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheet as required by the company or the client.
  • Collation and preparation of figures for client meetings.
Requirements

Essential:

  • Conversant with E-Logs, Sharepoint CAFM system
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles
Desirable:

  • IOSH qualified
  • Delivered services within a historic or heritage environment
  • Experience with the management or support to exhibitions and events
  • Experience in wider facilities services
Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now

Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000 - Liverpool Street Station, London, UK - Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Contract Support - FM Service Provider - London (City / Liverpool Street) - £27,000

Exciting opportunity to work for an established FM service provider situated in London. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk. Your duties will include all aspects of contract support / day to day administration tasks, working closely with the office team / Contract Manager, chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & Responsibilities

  • Take responsibility for Compliance administration duties assigned for the contract
  • Daily monitoring of PPM completion in line with the Concept planners, and to ensure SLAs and KPIs are met.
  • Produce weekly reports on any outstanding PPM’s Statutory and Non-Statutory.
  • Plan engineer’s PPM jobs, booking engineers onto site by liaising with Customers
  • Assign specialist subcontractors and provide confirmation of their attendance to site.
  • Ensure the relevant statutory certificates are received, checked for accuracy and the customers systems are updated and processes followed.
  • Responsible for liaising with the Sub Contractors to ensure their PPMs are completed by due dates and the certification is received within SLA.
  • Issue annual purchase orders to the Sub Contractors for specialist PPMs
  • Ensure annual Subcontract Insurance Policy, Health & Safety/Environmental Policies are updated annually (Jan to Dec)
  • Ensure that Subcontract PPM Risk and Method statements are reviewed and signed annually
  • Review Subcontract Periodical Planners for accuracy and amend where necessary.
  • Annually rollover the Periodical contracts and agree sub-contractor costs for the year with the Contract Manager.
  • Work closely with the customers TSM’s to achieve KPI levels on compliance.
  • Liaise with the Contract Managers and Engineers to ensure any issues are resolved and we are compliant.
  • Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues.
  • Cover for the helpdesk calls and respond to general queries in a timely manner
  • Provide administrative cover during absences and break periods
  • Ensure customer satisfaction is high and internal dashboards are utilised
  • Attend weekly and monthly meetings when required with the Contract Manager and PPM compliance to ensure all jobs are being completed efficiently.
  • Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via IBMS
  • Contact Suppliers for quotations
  • Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works
  • Manage Works In progress (WIP) in a timely manner and liaise with the Finance team
  • Liaise with Engineering teams on Demised contracts providing supporting detail for Site Log Book completion

Requirements

  • Previous Facilities & Maintenance Helpdesk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • A positive approach, with the determination to succeed

Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information. 
Apply Now

Facilities Contract Co-ordinator / Help Desk - Enfield, UK - Facilities Contract Co-ordinator / Help Desk - Enfield

Facilities Contract Co-ordinator / Help Desk - FM Service Provider - 12 month Fixed Term Contract - Enfield - £20,500

Exciting opportunity to work FM service provider located in Enfield. I am currently recruiting for a Facilities Contract Co-ordinator / Help Desk advisor to be based out of the Enfield office. He or she will be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and allocate workstreams to a team of engineers depending on geographic area. The role will ensure that client requirements are met and in accordance with our company standards. You will be part of a friendly and busy team and you will receive excellent training and support in this role and there will be plenty of scope to improve and enhance your current abilities. In addition, as the company continues to grow there are. This is a 12 month FTC and pays a salary up to £21,500 per annum.

Hours of work

Monday to Friday - 37.5 hours a week
Working hours are on a rota basis and will either be; 08:00am to 16:30pm, 09:00am to 17:30pm or 09:30am to 18:00pm

Key duties & Responsibilities

To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing.
To review jobs received during the working day and allocate accordingly to Engineers.
To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary.
To enter into the “Contract Diary” relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time.
To check engineer’s paperwork/PDAs to ensure written details match those reported and to ensure that the engineer’s documentation is correct and accurate and scan any reports to the job, update client including any quotes if required.
To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken.
To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.
Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required.
As and when required, compile contract data and associated client correspondence reports.
To provide administration support to electrical contracts managers as and when requested.
To use the client’s database in order to raise jobs on our works management system, update information and request target extensions.
To compile completed jobs and update spreadsheets ready for financial evaluation.
Any other duties as reasonably requested

Requirements

  • Preferably have worked in a call centre or FM office (i.e. Help desk experience)
  • Have previous experience working in a customer service environment
  • Have a confident telephone manner
  • Be able to cope with a high volume of calls at times
  • Have strong communication skills
  • Have a positive and flexible approach to work
  • Have the ability to plan and prioritise their work in order to meet targets and deadlines
  • Have good problem-solving skills
Essential Qualifications/Skills

  • GCSES or equivalent/relevant experience
  • Excellent IT Skills
  • Good knowledge of Microsoft Excel/spreadsheet
  • Must be Immediate or able to start at short notice
  • Must be able to fully commit to a 12 month FTC
  • Due to location of offices have a full UK driving licence/car
Apply Now

Helpdesk / Contract Administrator - - London, UK - Helpdesk / Contract Administrator - Charing Cross

Helpdesk / Contract Administrator - FM Service Provider - Charing Cross, Central London - Up to £29,000

Exciting opportunity to work for a FM service provider situated in Charing Cross, Central London. I am currently recruiting for a Helpdesk / Contract Administrator where your duties will include all aspects of help desk, day to day administration / contract support tasks, working closely with the FM team, chasing documentations, being involved with the planning of projects and answering calls and emails.

Reporting to the Account Manger, the help desk administrator will be responsible for recording all reactive works, issuing planned maintenance works, co-ordinating work requests amongst the team, running works and resources reports from the CAFM system (Concept Evolution) and generally being aware of all activities being undertaken by the company and its sub-contractors.

In return the company are offering a competitive salary, further training and the opportunity to work for a great company working on a unique historical contract.

Hours of work

Monday to Friday (08:00am to 17:00pm or 09:00am to 18:00pm)

Package 

  • Basic Salary of between £25,000 - £29,000
  • 23 Days Annual Leave + Bank Holidays
  • Pension
  • Progression Opportunities
  • Unique contract (Heritage Site)
Key duties & Responsibilities

  • Provide administration support for the Account Manager.
  • Schedule reactive and help desk call outs.
  • Maintain records and spread sheets in accordance with clients requirements.
  • Maintain holiday and absent records for planning purposes.
  • General administrative tasks.
  • Creating and maintaining asset registers on CAFM system.
  • Create and maintain excel spread sheets.
  • Completion, management and administration of all financial records including invoices,
  • credits, interims, final accounts and VAT as per requirements for each project.
  • Complete financial processes for specific contracts as required.
  • Produce financial spreadsheet as required by the company or the client.
  • Collation and preparation of figures for client meetings.
Requirements

Essential:

  • Conversant with Concept Evolution CAFM system
  • 5 years’ experience within a similar customer focused multi-disciplined demanding environment
  • Demonstrate a proven track record in delivering excellence in the facilities service’s environment
  • Fully conversant & competent in using MS office applications
  • Competent in dealing with a wide range of both internal and external stakeholders
  • Managed auditing processes for a range of services and performed to service KPI’s
  • Good communication (both written and verbal) skills with ability to work under pressure
  • whilst focused on best in class customer service
  • Relevant personnel management skills and experience
  • Financial management of staff, contractors and commodities
  • Experience of dealing with and monitoring contractors
  • Career aspirations to progress through promotion to higher roles
Desirable:

  • IOSH qualified
  • Delivered services within a historic or heritage environment
  • Experience with the management or support to exhibitions and events
  • Experience in wider facilities services
Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now

Contract Support / Helpdesk Administrator - Ruislip, UK - Contract Support / Helpdesk Administrator

Contract Support / Helpdesk Administrator - FM Service Provider - Middlesex (Ruislip) - Up to £25,000 per annum

Exciting opportunity to work for an established FM service provider situated in Middlesex (Ruislip). The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of help desk, day to day administration tasks, working closely with the office managers, chasing documentations/Invoices and answering calls and emails. In return the company are offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work 

Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Operations Director / Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General admin support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements

  • Previous Facilities & Maintenance Help Desk experience is essential
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed
  • FM Industry specific systems knowledge.
Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now

Contract Support / PPM Administrator - London (Docklands) - Up to £27,000 - Excel London, London, UK - Contract Support / PPM Administrator - London (Docklands) - Up to £27,000

Contract Support / PPM Administrator - FM Service Provider - London (Docklands) - Up to £27,000

Are you looking for a new challenge?
Do you have PPM, Helpdesk or FM Administration experience?
Do you want to work for a leading FM service provider?
If the answer is yes, then read on.....


Exciting opportunity to work for an established FM service provider situated in London. CBW are currently recruiting for a Contract Support / PPM Administrator. He or she will support the PPM Team Leader in monitoring tasks to completion and ensuring that all required Compliance documentation is held within the CAFM system(s) necessary internally and for the client. The successful candidate will liaise with sub-contractors, the operations helpdesk co- ordinators, technicians and regional managers as required to ensure all contractually required work is complete, and recorded correctly within the internal and client CAFM
systems. In return the company are offering a salary paying up to £27,000, further training and career progression.

Hours of work

08:00am to 17:00pm

Key duties & Responsibilities

  • To support the PPM Team Leader and Maintenance Planner to ensure that all properties & assets remain compliant through the completion of planned maintenance activities planned through the schedule.
  • Undertake high quality reporting in relation to PPM delivery and compliance certification
  • Review reports and co-ordinate with the helpdesk and account management team to resolve any gaps or issues.
  • Chase and resolve issues which may impact on key performance Indicators
  • Issue periodic sub-contractor PPM work orders and proactively manage orders through to completion. Monitor sub-contractor performance in this regard
  • Send client letters regarding upcoming residential PPM inspections to the occupant(s) within agreed timescales
  • System and be instrumental in implementing the procedures and instructions.
  • Display continuous improvement regarding PPM task completion, contract KPIs and any other metrics established by the PPM Team Leader or Account Manager
  • Ensure timely feedback of updates and information for the client & the integrator organisation
  • Ensure where required the client system is updated and document uploaded
  • Compiling updates on monthly planned maintenance tasks
  • Build relationships and collaborate with internal field engineering, helpdesk, management and central teams
  • liaising with integrating company to provide the best service for the customer
  • Produce reports periodically and respond to client requests
  • Regularly produce statistics and reports for team to review performance
  • Work proactively to ensure operational teams have all information in place to undertake contract work
  • Support operational delivery of contracted services team
  • Support the helpdesk team to ensure they can dispatch work orders to engineers and ensure the work is completed
  • Work with planned maintenance team in Docklands, and co-ordinate with London operational team to ensure contract success
  • Ensure estate compliance for planned maintenance services 
  • Support internal and external audit teams in evidencing work completed and ensure safe delivery of future works
Requirements

  • Contract Support, Helpdesk or Administration experience in FM / Building Services industry.
  • Application and configuration of CAFM systems, ideally Concept Evolution and/or Maximo
  • Methodical and procedure approach to problem solving
  • Patient approach to work and communication style
  • Collaborative with stakeholders from different teams and organisations
  • Highly motivated individual that takes ownership of issues/queries and their work.
Please send your CV to Info@cbwstaffingsolutions.com or call 0203 583 3099 for more Information!
Apply Now