FM Soft Services Recruitment.

Soft services is where most workplace-experience battles are won or lost. The cleaner, the chef, the front-of-house concierge, the security officer on the reception desk — these are the people a building's occupants actually interact with every day. Hire the wrong ones and occupant satisfaction scores collapse. Hire the right ones and your FM operation becomes invisible in the best possible way.

CBW Staffing Solutions recruits across the full soft services stack — cleaning, catering, security, reception, concierge, mailroom and support services — on permanent, contract and freelance terms. We place single-site operatives, mobile teams, shift supervisors, account managers and soft services directors into FM service providers, direct employers and in-house facilities teams across the UK.

Roles we recruit for

• Cleaning Operative
• Cleaning Supervisor
• Cleaning Manager
• Contract Support
• Helpdesk Administrators
• Schedulers
• Chef / Catering Assistant
• Head Chef
• Catering Manager
• Security Officer (SIA-licensed)
• Security Supervisor
• Security Manager
• Front-of-House / Receptionist
• Concierge
• Corporate Host
• Mailroom Operative
• Soft Services Manager
• Soft Services Director
• Contract Manager (Soft FM)
• Account Manager (Soft FM)
• Workplace Experience Manager
• Bid Manager (Soft FM)

Sectors we cover

Corporate HQs, multi-let commercial offices, shopping centres and retail portfolios, hotels and hospitality venues, healthcare estates, educational campuses, industrial manufacturing sites, and public-sector estates. We recruit for both in-house FM teams and for major outsourced service providers.

Why clients choose CBW Staffing Solutions for soft services recruitment

Vetted for the role, not just the CV

Soft services hiring lives or dies on attitude and reliability — things a CV can't tell you. Every candidate on our shortlist has been interviewed by a consultant who understands the difference between a CV that reads well and a candidate who will actually show up on time, every shift.

Compliance and right-to-work handled

DBS checks, SIA licences, food hygiene certificates, proof of right to work — we handle the compliance paperwork so your onboarding team doesn't have to chase candidates for documents.

Volume capability when you need it

Mobilising a new contract? Talk to us about volume and project hiring as well as single-role briefs.

Our process

Standard 3-step, with an extra line for management roles:

1. Brief — plus a confidential conversation about the context of the role.
2. Shortlist — reference-checked managers, cultural-fit assessed.
3. Place — including support on counter-offer management (critical for manager-level hires).

If you’d like career support from a recruitment specialist who cares about your aspirations contact us today to discuss our latest opportunities.