Account Director – FM Service Provider – London Liverpool Street – Up to £95,000
An exciting opportunity has arisen to work for a leading FM Service Provider at one of London’s most iconic buildings, situated near Liverpool Street. CBW are currently recruiting for an experienced Account Director to oversee the hard services delivery within this prestigious commercial property.
The successful candidate will be technically qualified (M&E) and must demonstrate a strong background in commercial building maintenance, ideally with previous experience in a Senior Account Manager or Operations Manager role. You will be responsible for managing and developing a high-profile hard services contract within a dynamic and demanding environment, with significant scope for future growth and progression.
Hours of work
- Monday to Friday - 08:00am to 17:00pm
- £90-95K+ package
- Annual Bonus (performance related)
- 26 days holiday
- Lead the day-to-day management and operational delivery of all hard FM services within a prestigious, high-rise commercial building near London Liverpool Street
- Provide strategic direction while ensuring hands-on, tactical execution to maintain high levels of client satisfaction.
- Serve as the primary client relationship manager, building strong, collaborative partnerships with key stakeholders.
- Demonstrate excellent influencing, negotiation, and communication skills to ensure alignment between client expectations and service delivery.
- Maintain strong financial control, overseeing budgets, forecasts, cost reductions, and margin performance for the site.
- Effectively manage any conflict or crisis situations with professionalism and a solutions-driven mindset.
- Ensure that all contractual commitments and SLAs are met or exceeded through robust operational planning and delivery.
- Promote a culture of continuous improvement and identify opportunities for service innovation and added value across the site.
- Implement and communicate company policies and processes, ensuring full compliance across all operations on site.
- Build and manage a high-performing on-site team, including technical engineers and support staff, ensuring appropriate training, development, and succession planning.
- Collaborate with other senior managers and departments to ensure alignment with broader business objectives and best practices.
- Drive growth by identifying and delivering additional service opportunities or small works projects within the building.
- Prepare and manage financial plans for the contract, focusing on revenue, profitability, WIP reduction, and debt control.
- Conduct regular reviews and audits to ensure compliance with all statutory, health & safety, and quality obligations.
- Foster a strong customer-centric culture and ensure exceptional service delivery to building occupiers and stakeholders.
- Support business development activities as needed, including site visits, solution presentations, and the mobilisation of new services.
- Act as the accountable lead for all client interactions on site, ensuring transparent and consistent communication.
- Hold line management responsibility for a small on-site team, including engineering and contract support personnel.
- Ensure high performance and engagement through regular reviews, appraisals, and effective people management practices.
- Bring a proven track record of leadership within hard FM services, ideally at Account Manager level or above, with technical qualifications (M&E) being essential.
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients.
- Ability to manage and prioritise a demanding and varying workload.
- Excellent communication and customer service skills
- Experience managing a mobile contract
- Financial - P&L Experience