Facilities Account Manager - Glasgow - Package up to 57.5K
CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced
Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence.
Key Responsibilities
- Oversee and develop several FM contracts, ensuring exceptional service across all disciplines
- Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services
- Conduct regular audits, site visits, and compliance checks to maintain high operational standards
- Manage all commercial aspects of the contracts, including P&L, billing, and ACW works
- Identify opportunities for service improvements and implement changes effectively
- Respond to reactive situations and manage incident reporting as required
- Champion a customer-first culture in everything you do
- Minimum 3 years’ experience in FM account management or contract delivery
- Proven track record of managing multi-service FM environments
- Strong financial and commercial understanding
- Excellent client relationship management skills
- Proactive, adaptable, and committed to service excellence
- Full UK driving licence
- IOSH accredited
- IWFM membership (AIWFM or higher)
- IWFM Level 3 qualification or working towards
- Competitive salary package
- Pension 5%
- Company vehicle or car allowance (where applicable)
- Career development opportunities
- Private Health Care
- 33 days holiday
- Life assurance x 4