Account Manager - Iconic Trophy Building - London, Ciy - Up to £85,000 + Bonus
Fantastic opportunity to work for an established FM Service Provider in London. CBW are currently recruiting for an Account Manager to oversee all hard services across a blue chip multi-tenanted trophy building in London. The successful candidate will come from a technical M&E background and will have experience in the overall day to day running of the building across the landlord and tenant area's. In return the company is offering a competitive package paying up to £85,000 based on experience, further training and career progression.
Hours of work
Monday to Friday
Key duties & responsibilities
- Report directly to the Account Director
- Manage agreed KPI and SLA's.
- Responsible for managing the company's H&S and environmental performance on the contract.
- Plan and implement building shutdowns and complex client project works.
- Responsible for managing the company's quality procedures on site
- Recruitment of any new staff
- Responsible for the development of all staff, which will include annual appraisals.
- Manage staff absenteeism and be responsible for disciplinary issues
- Management of client relationships on a daily basis.
- Management of all reports.
- Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
- Offer technical support to both the client and the engineering team
- Responsible for the permit system.
- Attend client meetings
- Financial understanding/experience (P&L etc)
Requirements
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
- Experience of service delivery across a high profile or trophy building
- Previous experience of managing an FM engineering team (Including managers)
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients.
- Ability to manage and prioritise a demanding and varying workload.
- Excellent communication and customer service skills
- Must be able to work with all stakeholders and operational staff, be self-motivating, able to work on own initiative, liaise and delegate effectively with staff operating in a multi-disciplinary environment
- Experience of electrical, mechanical and HVAC systems within a large and technical complex is essential together with a flexible, innovative and hands-on approach.