Account Manager – Hard FM Services – Central London – Up to £80K
Are you ready to lead operations at one of Central London’s most prestigious FM providers?
Do you have a proven history of success within the commercial building services sector, ideally overseeing landmark or trophy buildings?
If so, this could be your next career move…
This is an exciting opportunity to join one of the most respected names in the facilities management industry.
The business manages multiple high-end maintenance contracts across Central London and is seeking an accomplished Account Manager to take ownership of one of its flagship, long-standing contracts. The client relationship is exceptionally strong, and the agreement has recently been renewed on a long-term basis.
Role overview:
You’ll be responsible for ensuring all operational and technical functions are delivered to the highest standard, meeting contractual commitments and exceeding client expectations.
The contract value is approximately £4 million, with a dedicated team of around 20 engineers and support staff across several key sites.
Key responsibilities:
- Oversee financial budgets, P&L, and all technical matters.
- Drive performance against agreed KPIs and SLAs.
- Lead on-site health, safety, and environmental compliance.
- Plan and execute building shutdowns and complex client project works.
- Uphold and improve company quality standards and processes.
- Manage recruitment needs across the contract.
- Support the technical growth and development of staff, including annual appraisals.
- Maintain strong daily client relationships.
- Produce and review all necessary reporting.
- Identify and secure additional business opportunities to enhance client satisfaction and boost revenue.
- Qualified in electrical or mechanical engineering (C&G, HNC, HND or above).
- Strong financial acumen, with proven P&L and budget management experience.
- Solid engineering knowledge and technical problem-solving skills.
- Track record managing large engineering teams in high-profile buildings.
- Excellent written and verbal communication at all levels.
- Highly organised with the ability to manage competing priorities.
- Experienced in delivering projects on time and within budget.
- Salary up to £80K
- 25 days annual leave
- Healthcare cover
- Pension scheme
- Performance bonus