Account Manager - FM Service Provider - Commercial Portfolio - London - Up to £85,000
Are you an Account Manager looking for a fresh challenge?
Do you have experience running a mobile portfolio?
Do you hold M&E qualifications?
If the answer is yes, then read on....
Fantastic opportunity to work for an FM Service Provider London. CBW are currently recruiting for an Account Manager to oversee all hard services across a small portfolio of commercial buildings located in London. The successful candidate will come from a technical M&E background and will have experience in the overall day to day running of the buildings (Landlord & Tenant). In return the company is offering a competitive package paying up to £85,000 based on experience, further training and career progression.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & responsibilities
- Report directly to the Operations Director
- Manage agreed KPI and SLA's.
- Responsible for managing the company's H&S and environmental performance on the contract.
- Plan and implement building shutdowns and complex client project works.
- Responsible for managing the company's quality procedures on site
- Recruitment of any new staff
- Responsible for the development of all staff, which will include annual appraisals.
- Manage staff absenteeism and be responsible for disciplinary issues
- Management of client relationships on a daily basis.
- Management of all reports.
- Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
- Offer technical support to both the client and the engineering team
- Responsible for the permit system.
- Attend client meetings
- Financial understanding/experience (P&L etc)
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
- Experience of service delivery across a hard services contract
- Previous experience of managing an FM engineering team.
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients.
- Ability to manage and prioritise a demanding and varying workload.
- Excellent communication and customer service skills