Account Manager - FM Service Provider - Commercial Portfolio - London - Up to £85,000
Fantastic opportunity to work for a leading FM Service Provider in London!
CBW are currently recruiting for an Account Manager to oversee all hard services across a small portfolio of commercial buildings located in London. The successful candidate will come from a technical M&E background and have experience in the day-to-day running of commercial properties (Landlord & Tenant).
This position will involve managing relationships with a number of high-profile managing agents and blue-chip occupiers, ensuring the highest standards of service delivery across each site.
In return, the company is offering a competitive package of up to £85,000, along with ongoing training, development, and genuine career progression opportunities.
Hours of work
Monday to Friday - 08:00am to 17:00pm
Key duties & responsibilities
- Report directly to the Operations Director
- Manage agreed KPI and SLA's.
- Responsible for managing the company's H&S and environmental performance on the contract.
- Plan and implement building shutdowns and complex client project works.
- Responsible for managing the company's quality procedures on site
- Recruitment of any new staff
- Responsible for the development of all staff, which will include annual appraisals.
- Manage staff absenteeism and be responsible for disciplinary issues
- Management of client relationships on a daily basis.
- Management of all reports.
- Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
- Offer technical support to both the client and the engineering team
- Responsible for the permit system.
- Attend client meetings
- Financial understanding/experience (P&L etc)
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
- Experience of service delivery across a hard services contract
- Previous experience of managing an FM engineering team.
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients.
- Ability to manage and prioritise a demanding and varying workload.
- Excellent communication and customer service skills