Contract Administrator – Facilities Helpdesk - £25,000 - £27,000 per annum
An exciting opportunity has arisen for a Contract Administrator to join a facilities management team based in North Lanarkshire. Reporting to the Helpdesk Supervisor, this role is vital to the effective delivery and coordination of helpdesk services.
As a Contract Administrator, you'll play a key role in task planning through the CAFM system, ensuring smooth communication between mobile engineers, suppliers, and management, while monitoring job progress across all building services.
Key Responsibilities:
- Liaise with mobile engineers, supply chain partners, and facilities managers regarding job progress.
- Follow up on outstanding jobs with engineers and subcontractors; participate in review meetings with Facilities Managers.
- Generate weekly reports for the Helpdesk Supervisor and Business Support Manager.
- Monitor compliance with SLAs, escalate performance issues where required, and communicate updates to internal stakeholders.
- Support Facilities Services Managers, Helpdesk Supervisor, and Business Support Manager with contract management and supplier coordination.
- Log and manage tasks using the CAFM system ( Concept Evolution
), receiving requests via phone, email, in-person, or directly through the system.
- Previous experience in a helpdesk or administration role, ideally using a CAFM system.
- Strong communication and organisational skills.
- Confidence in dealing with client representatives.
- Proficiency in Microsoft Office (intermediate level or higher).
- Ability to meet tight deadlines and manage competing priorities.
- Flexibility for hybrid working arrangements.