If so, this could be the ideal opportunity for you.
We are recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. The role supports one of the company’s flagship contracts, delivering a consistently high standard of service within a fast-paced FM environment.
The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play a key role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication.
Hours/details:
- Monday to Friday
- 8:00am – 5:00pm
- Permanent position
- Salary up to £40,000 per annum
- Hybrid working(1 day working from home)
Responsibilities & Duties:
- Act as a first point of contact for Facilities Management enquiries via phone and email, ensuring a professional and responsive service.
- Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are accurately logged, tracked, and closed.
- Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.
- Open, update and close jobs on CAFM systems, maintaining high levels of data accuracy and compliance.
- Review incoming jobs throughout the working day and allocate accordingly to ensure efficient workflow management.
- Raise, process, and track purchase orders, ensuring adherence to financial and contractual controls.
- Process and reconcile supplier invoices, matching against purchase orders and completed works, and resolving any discrepancies.
- Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals and financial closures to support accurate cost reporting.
- Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.
- Support contract financial administration, including cost tracking, accruals and month-end reporting processes.
- Raise corrective maintenance tasks following PPM completion to ensure continuity of service delivery.
- Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.
- Support Office and Contract Managers in the administration and delivery of contractual objectives.
- Respond to internal and external queries in a timely and professional manner.
- Organise and manage workload effectively to ensure all operational and financial tasks are completed within required timescales.
- Proven experience in a Contract Support
role
- Previous experience within Facilities Management
- Strong general administration skills
- Experience using CAFM systems