Type: Permanent | Full-time | Office-based
We are currently recruiting for a highly organised and proactive Contract Support to join a thriving and fast-growing contract based in Finsbury Park, London. This is a brilliant opportunity to become part of a welcoming, close-knit team within a well know FM Service Provider that genuinely values its employees and fosters a collaborative and supportive work culture
Role Details:
- Working Hours: Monday to Friday, 08:00am – 17:00pm
- Location: Office-based, London
- Salary: Up to £35,000 per annum
- Contract Type: Permanent
- Team Culture: Friendly, inclusive, and team-focused
- Environment: Fast-paced and professional with opportunities for growth
- Act as a first point of contact for Facilities Management enquiries via phone and email, ensuring a professional and responsive service.
- Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are accurately logged, tracked, and closed.
- Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.
- Open, update and close jobs on CAFM systems, maintaining high levels of data accuracy and compliance.
- Raise, process, and track purchase orders, ensuring adherence to financial and contractual controls.
- Process and reconcile supplier invoices, matching against purchase orders and completed works, and resolving any discrepancies.
- Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals and financial closures to support accurate cost reporting.
- Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.
- Support contract financial administration, including cost tracking, accruals and month-end reporting processes.
- Raise corrective maintenance tasks following PPM completion to ensure continuity of service delivery.
- Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.
- Experience in Facilities Management (FM) or a similar fast-paced operational environment
- Strong background in administration, finance processing, or procurement
- Confident in raising POs, managing quotes, and invoicing
- IT-literate with the ability to quickly learn and adapt to new systems
- Excellent organisational skills, attention to detail, and the ability to multitask
- Strong communication and problem-solving abilities
- A proactive, solutions-driven mindset
- Competitive salary up to £35,000 per annum
- Be part of a growing, long-term contract with genuine career development potential
- Supportive and friendly team environment with ongoing training
- Work with a reputable, family-owned business that truly values its people
Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply.
We look forward to hearing from you!