CBW Staffing Solutions are currently recruiting for an experienced Facilities Helpdesk Team Leader on behalf of Leading Maintenance provider based in East London. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the Business.
Key Details:
- Location: Canary Wharf
- Salary: £35,000 per annum
- Working Hours: 4 Days on 4 Days Off- 12 Hr Shift 19.00-7.00
- Contract Type: Full-time, Permanent
- Work Arrangement: Hybrid
Key Responsibilities:
- Liaising with clients, engineers, and internal staff to ensure smooth operations and apply effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services
- To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships
- Ensure the helpdesk is managed and maintained according to team rotas and Managing engineer diaries and scheduling appointments via internal systems
- Raising and processing purchase orders and job quotes
- Coordinating with the maintenance supervisor to allocate daily tasks
- Managing incoming and outgoing communications (emails and calls)
- Maintaining accurate records by scanning and uploading documentation
- Opening and closing maintenance jobs on internal systems
- Assisting with diary and call-out rota management
- Providing general administrative support to the wider team
- Prior experience in a Facilities Management (FM) or maintenance environment
- Strong background in finance-related admin: quotations, invoicing, purchase orders
- Excellent organisational and multitasking abilities
- IT literate with the ability to quickly adapt to new systems
- Confident communicator with strong interpersonal skills
- Proven administrative experience in a fast-paced office setting
To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration