Helpdesk Administrator - Glasgow - Salary up to £26,500
CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- Previous Facilities & Maintenance Helpdesk experience would be ideal
- Excellent and professional telephone manner
- Excellent customer service skills
- Time Management
- The capacity to think ahead, plan and prioritise own workload
- The ability to work under pressure and meet deadlines
- Computer literacy
- The ability to work as part of a team
- Work safely in accordance with the company's current health and safety policy and procedures.
- A positive approach, with the determination to succeed
- Up to £26,500
- Private Health Care
- 28 days holiday
- Company pension