Helpdesk Administrator

Contract Type:

Full Time

Location:

Croydon - South East 

Industry:

Administration & Office Support

Contact Name:

Abbie Hamilton

Contact Email:

Abbie@cbwstaffingsolutions.com

Contact Phone:

02035833099

Date Published:

11-Jul-2025

Helpdesk Administrator – Temp to Perm – £38,000 per annum
📍 Location: Croydon
🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM

Are you an experienced Helpdesk Administrator ready for your next opportunity?
If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you.

We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Croydon. This is a Temp to Perm opportunity, offering a salary of £38,000 per annum. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately.

🔧 Key Responsibilities:

  • Act as the first point of contact for client queries and engineer coordination

  • Schedule appointments and allocate jobs using internal scheduling systems

  • Raise Purchase Orders and arrange parts or services for engineers

  • Create, process, and manage quotes with precision and accuracy

  • Liaise with supervisors to arrange engineer coverage and shift planning

  • Maintain accurate records by scanning, filing, and uploading documents

  • Manage incoming and outgoing communications via phone and email

  • Open and close jobs within the internal system, ensuring up-to-date tracking

  • Support the engineer call-out rota and assist with ad hoc administrative duties

Requirements:
  • Previous experience in a Facilities Management helpdesk or administrative role

  • Understanding of finance processes including raising quotes and POs

  • Strong IT skills and the ability to adapt to internal systems quickly

  • Excellent organizational skills with strong attention to detail

  • Confident communicator with a proactive and solution-focused mindset

  • Ability to multitask and prioritise workload effectively in a busy environment

💼 What’s In It For You?
  • Competitive salary of £38,000 per annum

  • Temp to Perm opportunity with long-term career potential

  • Work for a respected name in the Facilities Management industry

  • Join a supportive and friendly team in a key administrative role

📩 Interested?
Send your CV to Abbie at CBW Staffing Solutions today to apply or for more information.

We look forward to hearing from you soon!

APPLY NOW
APPLY NOW

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