Helpdesk Administrator

Helpdesk Administrator – Temporary  – Up to £18p/h
📍 Location: Liverpool Street
🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM

Are you an experienced Helpdesk Administrator ready for your next opportunity?
If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you.

We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Liverpool Street.  This is a Temporary opportunity, offering up to £18p/h. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately.

🔧 Key Responsibilities:

• Raising Work Orders for new jobs / contracts / quotes
• Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date
• Processing tasksheets daily
• Logging holiday, sickness for team engineers
• Day to day admin including photocopying, filing etc.
• Cover holidays, sickness & lunch for other admin team staff
• Annual archiving of site files
• Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
• Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
• Check for overnight callouts & respond accordingly
• Ensuring WIP (work in progress) is up-to-date at all times
• Maintaining of the site sub-contractor records and Log Book System 
• Produce statistical reports on a weekly and monthly basis
• Ownership of all tasks through to completion.
• Raising reactive jobs and allocating PPMS using Concept Evolution system
• Keep Opti-MIS updated with ALL required documentation.
• Uploading sub-contractor service sheets on to Opt-Mis system
• Answering telephone to internal customers

• Previous experience in a Facilities Management helpdesk or administrative role
• Understanding of finance processes including raising quotes and POs
• Strong IT skills and the ability to adapt to internal systems quickly
• Excellent organizational skills with strong attention to detail
• Confident communicator with a proactive and solution-focused mindset
• Ability to multitask and prioritise workload effectively in a busy environment

• Work for a respected name in the Facilities Management industry
• Join a supportive and friendly team in a key administrative role