Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert
Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.
Key Responsibilities
- Act as the first point of contact for incoming queries via phone and email
- Log and manage maintenance requests, ensuring timely allocation to engineers
- Monitor job progress and update clients and internal teams accordingly
- Coordinate planned and reactive works, ensuring all documentation is accurate
- Maintain databases, reports, and service records
- Provide exceptional customer service at all times
- Previous experience in a helpdesk, facilities, or administration role
- Strong communication skills with the ability to multitask effectively
- Excellent attention to detail and a proactive approach to problem solving
- Confident using IT systems, including CRM or CAFM platforms
- Able to thrive in a fast-paced environment and work well under pressure
- Competitive salary of £30,000
- Supportive team environment and opportunities for development
- A chance to join a leading organisation within the FM sector
To apply, please submit your CV online, or contract Stacey at CBW Staffing Solutions for more information!