CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development.
This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment.
Package:
- Salary up to £28,000 per annum (DOE)
- Monday – Friday, 08:00am – 17:00pm (Fully office based)
- Overtime paid at 1.5x / 2.0x
- 21 days annual leave plus bank holidays
- Company pension scheme
- Genuine career progression opportunities
- Manage daily reactive and planned requests via CAFM system/helpdesk
- Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors
- Act as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM system
- Liaise with engineers to confirm scope of works and produce reports/quotations
- Source and order parts/materials from suppliers where required
- Raise Purchase Orders via CAFM system and sign off contractor invoices
- Monitor contractor performance against SLAs
- Provide administrative support including filing, scanning, document control, and maintaining shared drives
- Review weekly schedules to ensure efficient allocation of resources and skill sets
- Escalate incomplete planned/reactive works to management
- Prepare and issue data for monthly reporting
- Update WIP reports weekly and assist with month-end financial packs
- Previous experience in a Facilities Management helpdesk or similar administrative role
- Strong organisational skills and ability to manage workload independently
- Client-focused and professional communication skills
- Comfortable working in a fast-paced environment