Helpdesk Administrator

Contract Type:

Full Time

Location:

Maidstone - South East 

Industry:

Administration & Office Support

Contact Name:

Stacey Duclaux

Contact Email:

stacey@cbwstaffingsolutions.com

Contact Phone:

02035833099

Date Published:

04-Mar-2026

Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity?

Do you want to expand your experience within a growing Facilities Management environment?

This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.

  Hours of Work / Details:
  • 08:00am – 17:00pm

  • Monday to Friday (Office Based)

  • Up to £30,000 per annum

  • Permanent role

  Key Responsibilities:
  • Handling incoming and outgoing calls to support the facilities function in a professional manner

  • Managing and maintaining the FM Helpdesk inbox

  • Scheduling reactive maintenance call-outs and prioritising urgent requests

  • Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly

  • Raising and processing purchase orders and supporting invoice administration

  • Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits

  • Accurately inputting and updating data within the CAFM system

  • Assigning tasks via CAFM (Concept or similar system)

  • Raising corrective maintenance tasks following completed PPM visits

  • Supporting Office and Contract Managers with general administrative duties

  • Responding to queries from engineers, clients, and management

  • Organising daily workload to ensure service level agreements are met

  Requirements:
  • Previous Helpdesk experience within Facilities Management/Construction 

  • Strong general administrative background

  • Working knowledge of CAFM systems (Concept or similar)

  • Confident IT skills including Microsoft Office

  • Strong communication and organisational skills

  • Must Drive - Parking on Site 
 

Interested? Please send your CV to Stacey at CBW Staffing Solutions  for more information or to apply.

We look forward to hearing from you!
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