Helpdesk Administrator - Edinburgh - Salary up to £30,000
CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.
Key duties & Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.
- Strong customer service and communication skills, with a professional and proactive approach.
- Good commercial awareness and experience with financial reporting.
- Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.
- IOSH Managing Safely qualification (desirable).
- Salary up to £30,000 (depending on experience)
- 25 days annual leave plus bank holidays
- Company pension scheme
- Monday - Friday 8am to 5pm (In office)