🏢 Helpdesk Manager – Permanent Position
📍 Location: Office-Based in Oxfordshire | Salary: £42,000 per annum
🔧 Industry: Maintenance Services
📅 Full-Time | Monday - Friday
Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager
to join their team on a permanent, full-time basis.
About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.
Key Responsibilities:
- Lead and manage a team of helpdesk coordinators
- Ensure all maintenance requests are logged, scheduled, and completed in line with SLAs
- Monitor and improve helpdesk performance and processes
- Liaise with clients and engineers to resolve queries and issues promptly
- Provide regular reporting on helpdesk activity and KPIs
- Support the wider operations team with administrative and coordination tasks
- Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)
- Strong leadership and communication skills
- Excellent organisational and problem-solving abilities
- Proficiency in helpdesk or CAFM software
- A calm and professional approach under pressure
- Competitive salary of £42,000 per annum
- Office-based role within a friendly and supportive team
- Career progression opportunities within a stable and growing company
- Immediate start available for the right candidate
Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!