Hire Desk Controller

Hire Desk Controller - Glasgow - Up to £30,000 plus excellent benefits package

CBW has a new opportunity for a Hire Desk Controller to join an established team in Glasgow.  Hours of work : 37.5 hours Monday to Friday. You’ll be responsible for processing hire and sales transactions efficiently, handling incoming calls, and supporting the resolution of customer queries.

Duties & Responsibilities: 

• Prepare customer quotations and process orders efficiently, ensuring a first-class customer experience.
  
  
• Develop a good working knowledge of the product range through training and ongoing development.
  
  
• Promote and embed a culture of compliance with health, safety, wellbeing, and sustainability policies.
  
  
• Respond promptly to enquiries, keeping customers updated via email or telephone.
  
  
• Support the cross-hire and purchasing of products from an approved supplier list, working closely with internal product managers.
  
  
• Complete associated administrative tasks to support the wider Customer Service team.
  
  

• GCSEs (or equivalent) in English and Mathematics
  
  
• Experience in the hire industry (preferred but not essential)
  
  
• Excellent written and verbal communication skills
  
  
• High attention to detail and strong numeracy
  
  
• Good IT skills, particularly Microsoft Excel
  
  
• The ability to build and maintain relationships across all levels
  
  

• Salary up to £30,000
• Contributory pension
  
  
• BUPA healthcare
  
  
• Life assurance
  
  
• 25 days of holiday (with increases based on service)
  
  
• Holiday purchase scheme