CBW have a new opportunity for an experienced Industrial Refrigeration Supervisor to lead and oversee the Scottish operations. This key role will involve managing complex industrial refrigeration systems, leading technical teams, and ensuring excellent service delivery across multiple client sites.
Key Responsibilities:
- Take P&L responsibility for all quoted service work within the region.
- Provide technical and practical guidance to regional service engineers.
- Coordinate and liaise daily service operations to ensure efficiency and high standards.
- Support service engineers with Health & Safety compliance and best practices.
- Maintain effective communication with contracted customers.
- Assist in the recruitment and onboarding of Service Engineer staff alongside the Regional Service Manager (RSM).
- Collaborate with the Projects Business Unit to ensure smooth operations and support project delivery.
- Work with the RSM to develop and grow the region.
- Prepare and deliver customer reports as required.
- Oversee the completion of all service engineer functions, including the call-out rota.
- Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
- Standby rate is £15 per day and £50 on bank holidays
- 24 days holiday plus bank holidays (pro rata into shifts for shift workers)
- Ability to buy and sell holidays – buy 5 days & sell 2 days
- Life assurance
- Auto-enrolment company pension scheme
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Purchase an electric vehicle via salary sacrifice
- Employee discounts with various brands
- Learning and development programs, training and career opportunities.
- Proven supervisory experience in the RAC sector with mobile service operations, preferably commercial chillers.
- Strong technical knowledge of industrial refrigeration systems and equipment.
- Established contacts with regional refrigeration end users is an advantage.
- Solid commercial awareness and negotiation skills.
- Ability to work independently and collaboratively, driving targets and objectives.
- Capable of understanding customer operations and developing tailored solutions.
- Proactive, with a “can-do” attitude and strong problem-solving skills.
- Excellent interpersonal and communication skills.
- Proficient in Microsoft Office, including Excel and Word.
- Time Served Industrial Refrigeration Engineer
- City & Guilds 2078 / 2079 F-Gas Refrigerant Handling
- CITB / C&G Ammonia Handling Certificate
- City & Guilds 207 – Refrigeration & Air Conditioning
- NVQ Levels 1, 2 & 3 – Refrigeration & Air Conditioning
- Pressure Testing Competency
- Specific Compressor Manufacturer Training
- Experience with Controls and Strategy systems