Resident Liaison Officer

Resident Liaison Officer - Hertfordshire - Social Housing Contractor - Up to £45,000 per annum 

CBW are currently representing a leading Social Housing contractor as they recruit for an experienced Resident Liaison Officer to join their growing team in Hertfordshire! 

About the Role:
Our client, a leading construction and housing company, is seeking a proactive and professional Resident Liaison Officer to support ongoing projects across Hertfordshire. You will act as the primary point of contact for residents, ensuring clear communication, addressing queries, and maintaining positive relationships throughout the project lifecycle. This is an exciting opportunity to work with well-established teams on high-profile developments.

Key Responsibilities:

• Serve as the main point of contact for residents, tenants, and local stakeholders.
  
  
• Communicate project updates, schedules, and any potential disruptions clearly and professionally.
  
  
• Respond to and resolve resident concerns, escalating where necessary.
  
  
• Conduct site visits to monitor community impact and support compliance with agreed standards.
  
  
• Collaborate with project teams, contractors, and local authorities to ensure smooth project delivery.
  
  
• Maintain accurate records of all resident interactions and communications.
  
  

• Previous experience in a customer-facing, community engagement, or liaison role; experience within construction or housing is preferred.
  
  
• Excellent communication and interpersonal skills, with the ability to handle sensitive issues diplomatically.
  
  
• Strong organisational skills with the ability to manage multiple sites and stakeholders.
  
  
• Full driving licence and access to a vehicle is advantageous.
  
  

• Competitive salary and benefits package.
  
  
• Opportunity to work on high-profile construction and housing projects.
  
  
• Supportive and collaborative working environment.
  
  
• Career development opportunities within the construction sector.