Contracts Manager - Social Housing - Glasgow - Up to 52K plus car allowance and bonus
CBW have a new opportunity fora dynamic and experienced Contract Manager to take full accountability for the financial and operational performance of a key contract. The role requires a proactive leader who can manage service delivery across multiple locations, ensure compliance with legal and internal standards, and build strong relationships with clients and partners.
Key Responsibilities:
- Take full responsibility for the contract’s financial performance and budgetary control.
- Ensure compliance with all statutory obligations and internal policies across stakeholders.
- Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures to provide a safe working environment for all parties.
- Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.
- Foster positive and long-lasting relationships with clients and affiliated organisations.
- Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.
- Create and maintain a robust business plan that aligns with contractual goals and client expectations.
- Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.
- Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.
- Oversee planning, execution, and quality assurance for all planned preventative maintenance (PPM) and reactive works.
- Ensure accurate documentation of completion times for all work types using the asset management system.
- Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.
- Collaborate with senior management to review monthly performance and shape strategic plans.
- Support the development of direct reports through training, performance reviews, and mentorship.
- Deliver internal training sessions and corporate communications.
- Lead on contract negotiations and support business development initiatives.
- Oversee the coordination of support functions to ensure consistent service delivery.
- Evaluate and manage the performance of third-party suppliers and subcontractors.
- Maintain a clear understanding of client contractual obligations across all services.
- Conduct regular client meetings to understand evolving needs and align service delivery accordingly.
- Identify and implement cost-saving strategies and revenue-generating opportunities in collaboration with operational teams.
- Competitive salary
- Company car or car allowance
- Annual bonus scheme
- 25 days annual leave plus public holidays
- Life insurance (3x annual salary)
- Private medical insurance
- Proven experience in contract management, particularly in Social Housing and compliance environments
- Strong technical background with relevant M&E qualifications
- Thorough understanding of building services, compliance, and relevant legislation
- Health & Safety qualification (essential)
- Knowledge of HSG274 and water systems management
- Proficient in CAFM systems and digital reporting tools
- Asbestos awareness certification
- Computer literate with good working knowledge of standard office software
- Excellent interpersonal and stakeholder management skills
- Strong verbal and written communication abilities
- Highly motivated, with the ability to work both independently and as part of a team
- Flexible, adaptable, and calm under pressure
- Full UK driving licence (clean and valid) is essential