Are you an experienced Domestic Gas Engineer with advanced fault-finding and diagnostic skills?
Do you have the technical knowledge to resolve complex heating faults, support other engineers and improve engineering standards across a busy Social Housing contract?
If so, read on...
CBW is currently recruiting for a Domestic Technical Engineer to work across a portfolio of Housing Association and Local Authority properties throughout London and the surrounding areas. The successful candidate will act as a senior technical resource, attending complex, recurring and previously unresolved heating and hot-water faults. You will also inspect completed work, investigate repeat call-backs, provide technical support to engineers and help maintain consistently high standards of workmanship and compliance.
This is an excellent opportunity for a highly experienced domestic heating engineer looking to move into a senior technical position while remaining hands-on in the field.
Role Locations:
- South East London
- South West London
- North London
Duties & Responsibilities
- Attend complex, recurring and previously unresolved domestic heating and hot-water faults.
- Carry out advanced fault finding across boilers, heating systems, hot-water systems, controls and associated components.
- Diagnose the root cause of intermittent faults using an evidence-led approach.
- Test pumps, motorised valves, thermostats, programmers, wiring centres, sensors and heating controls.
- Diagnose faults across S-plan, Y-plan, multi-zone, open-vented and sealed heating systems.
- Use a multimeter to complete voltage, resistance, continuity and functional testing.
- Inspect completed or problematic work to assess diagnosis, workmanship and technical compliance.
- Review repeat call-backs and identify the underlying reason for recurring faults.
- Provide technical advice and support to domestic gas engineers in the field.
- Assist with engineer coaching, toolbox talks, training and competency development.
- Support technical investigations following gas-related incidents or serious service failures.
- Preserve evidence and produce accurate reports where further investigation may be required.
- Ensure work complies with Gas Safe requirements, relevant legislation and company procedures.
- Maintain an appropriate working knowledge of HSE requirements, RIDDOR and incident-escalation procedures.
- Complete detailed and auditable technical reports, including test results, readings, photographs, findings and recommended remedial action.
- Communicate technical findings clearly to engineers, management, residents and clients.
- Complete job reports using a PDA.
- Provide professional customer service within occupied residential properties.
- Participate in the out-of-hours call-out rota.
- Summer: 8:00am–5:00pm
- Winter: 8:00am–6:00pm
- Average 42.5-hour working week
- Overtime available
- Call-out rota approximately 1 in 4–8, depending on area
- £45,000–£48,000 basic salary
- Company van and fuel card
- Near-unlimited overtime
- 1.5x overtime Monday–Friday
- 2x overtime at weekends
- £120 standby payment while on call
- £30 per completed call-out
- Performance bonus for completing additional jobs
- £5 bonus for every positive customer review
- 28 days’ annual leave, including Bank Holidays
- Company pension
- Uniform, PPE and PDA provided
- Ongoing training and career progression
- Current domestic ACS qualifications, including CCN1 and CENWAT.
- Approximately 10–15 years’ substantial hands-on domestic gas and heating experience.
- Extensive experience diagnosing complex and recurring boiler, heating and hot-water faults.
- Strong understanding of S-plan, Y-plan, multi-zone, open-vented and sealed heating systems.
- Strong knowledge of heating controls, wiring centres and electrical fault finding.
- Confident using a multimeter for voltage, resistance, continuity and functional testing.
- Previous Social Housing experience is essential.
- Previous experience as a Senior Engineer, Lead Engineer, Technical Engineer, Diagnostic Engineer, Gas Supervisor or Gas Inspector is desirable.
- Experience inspecting completed work and assessing technical quality.
- Ability to produce detailed, evidence-based technical reports.
- Working knowledge of gas-safety requirements, HSE guidance, RIDDOR and incident escalation.
- G3 Unvented qualification or willingness to obtain it.
- An electrical qualification, 18th Edition or recognised controls training would be advantageous.
- Full UK Driving Licence.
- Enhanced DBS clearance or willingness to complete the required check.
- Own calibrated flue gas analyser, standard hand tools and suitable electrical diagnostic equipment.
- Strong communication skills and the ability to coach and support other engineers.