Mobile Technical Services Manager – High-End Retail Portfolio – London & West London – £65,000
Are you an experienced Technical Services Manager with a strong background in building services maintenance?
Do you enjoy managing technical operations across a dynamic and prestigious retail portfolio?
If so, this opportunity could be perfect for you.
A fantastic opportunity has arisen for a Mobile Technical Services Manager to join a leading facilities management service provider, overseeing a portfolio of high-end retail stores across Central and West London. The role offers a great mix of technical responsibility, client engagement, and team leadership within an exciting and fast-paced environment.
Key Responsibilities:
- Oversee the delivery of all technical and maintenance services across multiple premium retail sites.
- Manage and support on-site engineering teams, ensuring all reactive and planned works are completed to a high standard.
- Ensure full compliance with statutory regulations, health & safety, and environmental standards.
- Manage subcontractors and ensure all service level agreements (SLAs) and key performance indicators (KPIs) are achieved.
- Provide technical guidance and act as the point of escalation for complex maintenance issues.
- Produce reports, manage budgets, and support contract performance reviews.
- Maintain excellent client relationships and ensure exceptional customer service across all locations.
- Qualified in either Electrical or Mechanical Engineering (C&G, HNC, HND, or equivalent).
- Proven track record in technical facilities management, ideally within a retail or multi-site environment.
- Strong leadership and communication skills with experience managing engineering teams and contractors.
- Good understanding of building services systems (BMS, HVAC, lighting, etc.).
- Ability to manage workloads effectively across multiple locations.