The Tenant Liaison Officer (TLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The TLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be site based so travel throughout Scotland will be expected with over night stays too.
Hours of work:
Monday - Friday 09.00 - 17.00
Key Responsibilities:
• Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts.
• Develop and maintain positive relationships with residents, building trust and ensuring satisfaction.
• Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents.
• Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work.
• Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders.
• Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards.
• Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates.
• Mediate any complaints, following up with residents to ensure issues are resolved promptly.
• Ensure that any special requirements or accommodations needed by residents are communicated to the project team.
Skills & Qualifications:
• Experience in a resident-facing role, customer service, or similar position, preferably within construction, property management, or housing sectors.
• Excellent communication and interpersonal skills, with a strong ability to listen and empathize.
• Highly organised with strong attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive approach to handling resident concerns.
• Knowledge of health and safety regulations is a plus.
• Proficiency in Microsoft Office Suite and familiarity with project management software is desirable.
Salary & Benefits:
• Salary DOE £30,000 - £35,000
• 28 days holiday
• Opportunities for professional development and advancement
- Company vehicle